Payment Statuses
Payment status changes based on various scenarios, such as whether the payment succeeds or fails. Learn about the different statuses, and what to do at each stage of a payment's life cycle here.
| Status | Description |
|---|---|
| Pending | - A payment has been created successfully and awaiting payment action from end-customer - Only applicable to payment methods with "delayed success confirmation" |
| Processing | - We have detected incoming payments or have started processing the payment |
| Cancelled | - Cancellation of a payment is only possible if a payment is still in pending status- Also, payments captured by persistent payment methods cannot be cancelled - A cancelled status means that a payment has been cancelled, and will no longer be able to capture payments or change to other states- Any associated payment method will no longer accept incoming payments |
| Expired | - Payment will be made expired if payment not being made after certain period of time- You may set the expiration time upon creation of Payment object - Also, persistent payment methods cannot be expired |
| Failed | Payment failure reasons - Payments can fail for various reasons - Payments can sometimes be declined by the payment network - Other reasons could be because of errors made when the end-customer was trying to make a payment. For example, sending of the wrong amount, or to a non-existent account Error messages - Failed payments should come with corresponding error messages. See Handling Errors to learn more about handling each error type Handling failed payments - You should reach out to your end-customer to prompt them to attempt to make the payment again, or to provide them with an alternative payment method |
| Paid | - The payment is successful. However, the funds are still pending and will not yet be available for withdrawal or transfers - At this stage, you may inform your end-customer of a successful payment, and you may proceed to fulfil your goods or services |
| Completed | - At this stage, the payment is fully complete and funds have been made available for you to withdraw to your bank account or to transfer for other purposes |
Updated over 2 years ago