Retail Outlet

Overview

Retail Outlets allows businesses to accept cash payments easily over the counter in retail chain outlets. This is a popular payment method due to cash still being a predominant form of payment used in Indonesia.

Benefits of using Retail Outlet

1. Allows you to reach more customers, especially those who are unbanked
2. Provide the convenience of cash payments to your customers
3. Get notified almost instantaneously when your customer has made payment

Using the Retail Outlet payment method

Available retail outlets

Payment limits

Payment availability

Retail outlets are available throughout the day. However, it also depends on the store's operational hours. In big cities, some stores are open 24 hours, some others usually open only between 7am to 10pm.

Payment responses are typically fast. However, if the customer has made a payment but the retail outlet hasn't notified us, there may be a delay of up to a day.

Retail Outlet payments have expiry time. The status of the Payment object will be expired when payment hasn't been made by the customer before it expired.

Payment notifications

When using retail outlets as a payment method, please note that this will require further customer action to complete the payment. Customers will be required to make the payment over the counter in the selected retail stores. For payment methods that require customer action, we recommend setting up callbacks so that you can be notified whether a payment has succeeded or not.

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Payment notification delays

Retail outlet payment notifications may be delayed. In such cases, payment cannot be guaranteed during this delay. The status of the Payment object will be pending until the payment is either successful or failed. It’s common for businesses to hold an order in a pending state during this time and not fulfil the order until the payment is successful.

Refunds

Please note that refunds are not available for retail outlet payment methods at this moment.